Terms of use of the Monolith e-commerce ERP system and related services. Last updated: 2026. 06. 27.
5PL ERP Solutions Kft. (hereinafter: the Service Provider)
Registered office: 2724 Újlengyel, Petőfi Sándor utca 48., Hungary
Tax number: 32956522-2-13 · EU VAT number: HU32956522 · Company registration number: 13-09-244440
E-mail: erp@5pl.hu · Phone: +36 20 504 8805
Customer service: Mon–Fri 9:00–17:00
These Terms and Conditions (T&C) apply to the Monolith e-commerce ERP system and the related services provided by the Service Provider (hereinafter together: the Service), and define the content of the legal relationship between the Service Provider and the Customer (hereinafter: the Customer).
Requesting a quote, placing an order, or using the Service constitutes acknowledgement and acceptance of these T&C. These T&C are available on the website at all times; the Service Provider reserves the right to amend them.
Any use of the Monolith software (registration, login, the actual use of the system or any module) constitutes express acceptance of these T&C, whereupon the T&C become effective and binding on the Customer. Anyone who does not accept these T&C is not entitled to use the software.
Monolith is a modular, AI-driven e-commerce ERP and marketplace aggregator system available from the cloud in a subscription-based (SaaS) model. The Service covers, among others, the following areas:
The precise, current content of each feature is available on the Features and Pricing pages of the website. Features marked as "Coming soon" are under development and may be used once the marking is removed.
The Service has a modular structure. The Customer subscribes to a base system, to which any number of add-on modules may be attached, or the Customer may choose the complete (All-in-one) package.
The fees and packages of the Service are available, always up to date, on the Pricing page of the website. The provisions of this section set out the general terms of pricing; the itemized, current fees on the Pricing page and/or in the individual quote are authoritative.
The subscription to the system is always for a 30-day period; the indicated monthly fees apply to one 30-day subscription period. If annual payment is chosen, the Service Provider grants a 20% discount, which fee the Customer pays in a single lump sum, in advance, for 12 subscription periods (30-day period × 12). The annual discount is calculated from the monthly (30-day) list price.
The prices shown on the website and in these T&C are — unless marked otherwise — net prices (excluding VAT). Upon invoicing, value added tax (VAT) is charged in accordance with the applicable legislation in force. The euro (€) values displayed on the website are indicative, approximate conversions.
The first month of the add-on modules is discounted to HUF 99 (net). The promotional fee applies to the first subscription month counted from the activation of the module; thereafter the regular monthly fee of the chosen package is charged. The promotion applies exclusively to the modules, and not to the base system, the All-in-one package or the onboarding fees.
The Service Provider reserves the right to amend the fees and packages in the future. The amendment does not affect the already commenced, paid subscription period; the Service Provider provides information on the change before the next billing period.
The Customer may submit custom, tailored development requests. The hourly rate for custom development is currently HUF 25,000 / hour (net).
For the sake of sustainability and community value, the Service Provider examines custom development requests through joint consideration: it assesses whether other Customers may also need the given development. If the development can be utilized more broadly, the Service Provider may also implement it as a general enhancement of the system available to everyone — which may result in more favorable terms (for example, shared development costs) for the Customer submitting the request. The parties agree on the manner, schedule and exact fee of the implementation after the joint assessment of the request.
Alongside the All-in-one package, the Service Provider provides a free complimentary webshop, which operates in full harmony with the ecosystem, optimized also for high-volume wholesale product sales, with courier service and bank payment options, as well as UNAS and Shoprenter functionality. The complimentary webshop does not include the related third-party subscriptions (e.g. subscriptions to external tools), unless the parties expressly agree otherwise.
Use of the Service starts with a request for a quote (by submitting the configuration on the website's contact / quote request form or by other means). The Service Provider provides a quote in response to the request; the contract is formed by the concurring declarations of intent of the parties (by the Customer's acceptance of the quote, or by the activation of the Service). The configuration and prices displayed on the website do not constitute a binding offer on the part of the Service Provider; the final terms are recorded in the accepted quote.
The cooperation between the Service Provider and the orderer (Customer) is governed exclusively by these T&C — together with the accepted quote. The parties do not conclude a separate (individual) written contract; acceptance of these T&C (by accepting the quote, by placing the order, or by using the Service) qualifies as the contract between the parties. In the absence of an express written agreement to the contrary, the provisions of these T&C apply to all legal relationships between the parties.
The subscription to the system — unless otherwise agreed — is always for 30-day periods (in the case of annual payment, 12 thirty-day periods paid in advance in a single lump sum), and renews automatically unless the parties provide otherwise. The Customer may cancel the subscription or the individual modules for the next 30-day period, before the renewal. The annual fee paid in advance in a single lump sum — unless otherwise agreed — is not refundable on a pro rata basis. The Service Provider may terminate the contract in the event of a material breach of contract (e.g. fee arrears, improper use).
The content and number of hours of the onboarding packages are set out in the Pricing page or in the individual quote. The Service Provider provides customer service on business days between 9:00 and 17:00. The Service Provider is entitled to carry out scheduled maintenance, of which it provides prior notice where possible; temporary unavailability resulting from maintenance does not qualify as defective performance.
The Service Provider provides the Service with reasonably expectable care, in accordance with the relevant legislation. The Customer is obliged to use the Service in accordance with its intended purpose, to handle its access credentials securely, to be responsible for the truthfulness of the data provided and the lawfulness of the content uploaded by it, as well as to pay the fees on time.
The Service Provider is not liable for indirect or consequential damages, lost profit incurred on the Customer's side, or for damages arising from the operation, modification or outage of third-party services (e.g. marketplaces, courier services, invoicing and payment providers, external APIs). The Service Provider's liability — within the limits permitted by law — extends up to the amount of the fee paid for the affected service in the given period. The limitation of liability excluded by law does not apply.
The Service Provider — within the limits permitted by law — is not liable for IT and technical errors arising during the operation of the Service, in particular: software errors, program errors (bugs), temporary malfunctions, service outages or availability problems, data loss or data corruption, slowdowns, integration and synchronization errors, as well as errors arising from deficiencies in the Customer's devices, internet connection, browser or other technical environment. The Service is provided "as-is"; the Service Provider does not guarantee continuous, error-free or uninterrupted operation. The Service Provider strives to remedy such errors with reasonably expectable care, but does not assume liability for indirect or consequential damages arising therefrom.
The Monolith system, its software, design and content are the intellectual property of the Service Provider (or its licensors). For the term of the subscription, the Customer acquires a non-exclusive, non-transferable right of use for the intended use of the Service; use beyond this (e.g. copying, reverse engineering, resale) is prohibited.
The processing of personal data is governed by the Privacy Policy, which forms an inseparable part of these T&C.
Neither party is liable for the failure to perform the contract if it was caused by an unavoidable external cause (force majeure — e.g. natural disaster, official measure, significant infrastructure outage).
You may submit your complaints to erp@5pl.hu, which the Service Provider investigates as soon as possible. These T&C and the legal relationship between the parties are governed by Hungarian law. The parties settle their disputes primarily through negotiation; if this is unsuccessful, the Hungarian court having competence and jurisdiction shall proceed.
The Service Provider reserves the right to unilaterally amend these T&C; the version in force at any given time is available on this page. These T&C enter into force on the "Last updated" day indicated above.
These T&C were prepared on the basis of a general template, for informational purposes, and do not constitute legal advice — before live, legally binding use it is recommended to have them reviewed by a legal professional and adapted to the specific business processes.
HU
EN